YOUR HEALTH. YOUR COMMUNITY. YOUR QUALITY.
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LEADERSHIP & STAFF

Leading with purpose. Serving with heart.

Meet the people helping Quality move its mission forward.

Connect with our team
Leadership & staff
YOUR QUALITY TEAM

Senior leadership

Dr. Ra'Shawn D. Flournoy, D.MIN
Chief Executive Officer

Dr. Ra'Shawn D. Flournoy, D.MIN

Dr. Ra’Shawn D. Flournoy, D.MIN is an accomplished nonprofit executive and entrepreneur with over 20 years of experience leading organizations toward growth, innovation, and long-term sustainability. A native of Spartanburg, SC, he has foun…

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Dr. Ra’Shawn D. Flournoy, D.MIN is an accomplished nonprofit executive and entrepreneur with over 20 years of experience leading organizations toward growth, innovation, and long-term sustainability. A native of Spartanburg, SC, he has founded eleven social enterprises and provided consulting expertise to businesses and nonprofits nationwide, offering proven strategies that drive measurable results. Dr. Flournoy earned his Doctorate in Ministry from the School of the Great Commission Bible College in Columbia, South Carolina. In February 2024, he was appointed Chief Executive Officer of Quality Comprehensive Health Center (QCHC), a Charlotte-based 501(c)(3) serving the West End community for nearly two decades. Under his leadership, QCHC continues to expand its role as a trusted provider of comprehensive health services, ensuring access to high-quality care for diverse populations.

Dr. Alicia Howard, MD, MPH
Chief Medical Officer

Dr. Alicia Howard, MD, MPH

Dr. Alicia Howard, a Charlotte native and graduate of Harding University High School, is a board-certified physician in Internal Medicine and Addiction Medicine with a special focus on Hospital Medicine. She earned dual degrees in Biology a…

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Dr. Alicia Howard, a Charlotte native and graduate of Harding University High School, is a board-certified physician in Internal Medicine and Addiction Medicine with a special focus on Hospital Medicine. She earned dual degrees in Biology and Psychology, magna cum laude, from Howard University, where she was inducted into Phi Beta Kappa and joined Zeta Phi Beta Sorority, Inc. Dr. Howard went on to complete her MD and MPH at Drexel University as a Woman One Scholar and Albert Schweitzer Fellow, later completing her residency training at Yale New Haven Hospital. With a strong commitment to both patient care and public health, she brings a unique blend of clinical expertise and leadership to her work.

Dr. Jamie L. Troutman, PhD, MPH
Chief Program Officer

Dr. Jamie L. Troutman, PhD, MPH

Dr. Jamie L. Troutman is the Chief of Programs at Quality Comprehensive Health Center in Charlotte, NC, where she leads federally funded initiatives focused on HIV prevention, behavioral health, and community wellness. With a PhD in Health …

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Dr. Jamie L. Troutman is the Chief of Programs at Quality Comprehensive Health Center in Charlotte, NC, where she leads federally funded initiatives focused on HIV prevention, behavioral health, and community wellness. With a PhD in Health Promotion from the University of South Carolina and more than a decade of experience in research, program evaluation, and public health leadership, she has published widely on HIV prevention and community health. Dr. Troutman is passionate about developing innovative strategies that improve health outcomes and strengthen communities.

Lillian Jeán, MBA
Chief Financial Officer

Lillian Jeán, MBA

Lillian Jeán, MBA, serves as Chief Financial Officer of Quality Comprehensive Health Center, where she oversees the organization's financial strategy, accounting, budgeting, and compliance. With more than 30 years of executive leadership ex…

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Lillian Jeán, MBA, serves as Chief Financial Officer of Quality Comprehensive Health Center, where she oversees the organization's financial strategy, accounting, budgeting, and compliance. With more than 30 years of executive leadership experience across healthcare, nonprofit, government, and private sectors, she brings extensive expertise in finance, operations, and strategic planning. Lillian is committed to strengthening the organization's financial future while supporting its mission of delivering high-quality, accessible healthcare to the communities it serves.

THE PEOPLE BEHIND OUR MISSION

Our broader team.

Program Directors

  • Sade Hobson, MPHDirector of Community Engagement
  • Chelsea K. Lamb, MHSDirector of Client Services
  • Sergio Silva, MADirector of Information Technology & Training

Management Team

  • Ronda CingolaniPharmacist in Charge
  • Gabrielle DennisClinic Practice Manager
  • Stephanie BiancovisoClient Services Manager
  • Erica Marshall, MABREATHE Program Manager

Medical Providers

  • Dr. Jerry Saunders, MD, PhDProvider
  • Dr. Ava Hudson, MDProvider

Administration

  • Dannyela Hardin, SHRM-CPHuman Resources Account Manager
  • Natalie HuntleyCompliance
  • Ally KesselData Specialist

Clinical Team

  • Gabrielle DennisClinic Practice Manager
  • Tamara VaughnReceptionist
  • Chari PriceMedical Office Assistant
  • Annie WoodenMedical Office Assistant

Behavioral Health

  • Cyonna AlexanderMental Health Manager
  • Erica MarshallBREATHE Program Manager
  • Ashley McCleskeyTherapist
  • Angela MorrisonTherapist
  • Nakeeta JoePeer Support Specialist
  • Lenore RiversBREATHE Case Manager

Client Services

  • Chelsea LambDirector of Client Services
  • Stephanie BiancovisoClient Services Manager
  • Katricia NooksMedical Case Manager
  • Monai SmithMedical Case Manager
  • DeVondia AnthonyMedical Case Manager

Prevention & Outreach Services

  • Ali SteeleLinkage Coordinator
  • Vanessa ThomasLinkage Coordinator
THERE’S A PLACE FOR YOU HERE

Let’s make your health
a priority. Together.

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FIND YOUR WAY

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